Last Updated: August 2026
We recognize the importance of protecting personal data and respecting individual privacy rights. While our primary operations are based in South Africa, we acknowledge GDPR principles and apply similar standards to all data we collect.
We process personal data based on legitimate business interests when you submit service inquiries. By providing your information through our contact forms, you consent to our processing of that data for the purpose of responding to your request.
We do not process personal data for automated decision-making or profiling purposes.
Individuals whose data we process have the following rights:
To exercise any of these rights, send a detailed request to [email protected]. Include sufficient information to identify your records in our systems.
We will respond to verified requests within 30 days. In complex cases requiring extended time, we will inform you of the delay and expected resolution timeframe.
We retain inquiry data for the duration necessary to respond to your request plus an additional period to maintain service records. Typically, this means inquiry forms are retained for 24 months unless you request earlier deletion.
Technical website data is retained for 12 months for analytical and security purposes.
Data collected through our website is primarily stored and processed in South Africa. If we engage service providers in other jurisdictions, we ensure appropriate safeguards are in place to protect your data.
For questions specifically related to data protection practices or to exercise your rights, contact us at [email protected] with "Data Protection Inquiry" in the subject line.
If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.